Paying Your City Services Bill (a.k.a. Utility Bill)
Finance offers several ways to efficiently make payments towards your City Services Bill (a.k.a. Utility Bill) account.
Automatic - direct from your Bank Account
No worries, no hassles - This method automatically processes your monthly payment for your City Services Bill (water, sewer, surface water, parks, and street fees) paying it directly from your checking or savings account of your choice. By completing this authorization form, you authorize regularly scheduled payments to be made from your account. These scheduled payments will be made on the payment due date specified on your City Services bill (which you will continue to receive in the mail reflecting these automatic payments and providing proof that these payments are in fact being properly recorded).
It is easy to sign up for and easy to cancel - review the authorization form at https://westlinnoregon.gov/sites/default/files/fileattachments/finance/page/5375/auto_pay_form_-_20180215.pdf and/or contact us in the Finance Department at 503-656-4261.
Online - using your Credit Card
You may make your monthly City Services Bill payment on-line with your MasterCard or VISA credit card using UtilityPaymentOnline. This is an online program where you can make credit card payments on-line from the convenience and security of your home computer.
800 Number - offered 24 hours a day, 7 days a week
You may make a payment by calling 1-800-701-8560 24 hours a day, 7 days a week (a "live" person is available if you call Monday - Friday between 5am to 6pm PST).
Mail - via mailing in a Check
If you include your remittance portion of your bill, use this mailing address:
- City of West Linn
- PO Box 2330
- Portland, Oregon 97208
If you do not include your remittance portion of your bill or if you use a banking BillPay service that excludes the remittance portion of your bill, use this mailing address:
- City of West Linn
- 22500 Salamo Road
- West Linn, Oregon 97068
The City uses a different mailing address to a secure banking lockbox service which the City's utilizes for processing City Services Bill payments. The lockbox service, offered through the Bank of Cascades, processes the utility payment checks and deposits the payments directly into West Linn’s bank. This has increased efficiencies and the security of West Linn’s check processing system.
